Thursday, 30 July 2015

Disappearing airtime on MTN, Cell C & Vodacom? How to Unsubscribe all WASPs




Along with the unveiling of its new double opt-in systems, Cell C and MTN also launched ways for their users to manage their content subscriptions.


Previously subscribers had no way to prevent a WASP from charging their cellular accounts, or to unsubscribe from premium content services without first contacting the WASP.


Vodacom also has a method to manage WASP subscriptions in the form of an SMS command to unsubscribe from everything.


The various WASP subscription management options of South Africa’s mobile operators are as follows:

Cell C

Using the USSD string *133*1# subscribers can block all existing and future content billing.

MTN

MTN also offers a USSD string (*141*5#) to manage premium content subscriptions, but unlike Cell C’s it doesn’t block all future subscriptions. Instead, users select which services to unsubscribe from.

Telkom Mobile

When asked about its self-service options for WASP subscriptions, Telkom Mobile said it does not offer an option for WASPs to charge for subscription services.

Vodacom

Vodacom users can unsubcribe from all WASP services by sending “STOP ALL” to 30333.


Should you be subscribed to WASP services, you should receive the response “Your Vodacom request to delete all WASP service has been logged”. According to Vodacom, you should then receive messages of the format, “You have been unsubscribed from ‘SERVICE’ with effect from ‘DATE’”.


If you are not currently subscribed to any services you should receive the somewhat confusing response, “Your Vodacom request to delete all WASP services has been unsuccessful, Please call Vodacom Customer Care on 082111”.


Vodacom said that it is working on changing this message to say that you are currently not subscribed to any WASP services.

Thursday, 16 July 2015

DSTV Error E107 - Your Smartcard and Decoder are not paired.


E107 - Your Smartcard and Decoder are not paired.
Please contact the DStv Call Centre for assistance.

DSTV Error E76 - Your second TV service is not enabled.


E76 - Your second TV service is not enabled. Please contact MultiChoice for assistance.
TV2 is not enabled. You are not enabled to view this channel or your account has been suspended. Please contact the DStv Call Centre for assistance.

DSTV Error E75 - LNB2 overload.


E75 - LNB2 overload.
Please check that the cables from the satellite dish are securely connected to the correct inputs on the back of the decoder. Then switch the decoder off at the plug, wait 10 seconds and switch it back on again. If this error is not cleared, visit Self Service on www.dstv.com for troubleshooting steps or contact the DStv Call Centre.

DSTV Error E74 - LNB1 overload


E74 - LNB1 overload.
Please check that the cables from the satellite dish are securely connected to the correct inputs on the back of the decoder. Then switch the decoder off at the plug, wait 10 seconds and switch it back on again. If this error is not cleared, visit Self Service on www.dstv.com for troubleshooting steps or contact the DStv Call Centre.

DSTV Error E73 - TV link overload.


E73 - TV link overload.
Please check your connection or consult your manual. There may be an error with your installation.

DSTV Error E72 - Rescan in progress.


E72 - Rescan in progress.
•Decoder is busy scanning. •Please wait for the scanning to finish.

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